Point of Sale OBD
II © will familiarize
your sales people
with the basics of
OBD II and become
a powerful sales tool
for your business.
Their confidence in
explaining and demonstrating
to your customers
how OBD II works will
grow with every experience
 *Walk
over to the Point
of Sale OBD II ©
wall charts.
*Mention
that, you are going
to explain a basic
scenario showing how
their vehicles computer
system functions.
*Using
the wall chart with
the 8 OBD II Monitors,
describe this as a
downsized example
of the vehicles computer
“software”.
*Move
to the other wall
chart and explain
that this is an example
of the vehicles computer
“hardware”
and where the components
are located
*Point
to the sensor in question;
explain what function
the sensor performs
and how it will report
to the engine computer.
*Explain
that in turn the engine
computer will process
this infomation and
react accordingly
*Explain
that to verify a command
has been performed,
the ecm may monitor
other sensors.
*Watch
your customer’s
reaction and amazement
at how sophisticated
OBD II is, reflecting
your shops knowledge
of computer systems.
This visual presentation
of a basic OBD II
function is an important
first step in successful
selling of OBD II
repair estimates.
For
Service Writers:
Close sales faster
and sell more diagnostic
time by showing how
OBD II works in a
visual and comprehendible
method. Keep your
techs in the shop
while you guide your
customer through an
OBD II system diagnosis
and repair.
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